Pondok Loro Blonyo Arts and Living

We are committed to delivering your order efficiently and on time. Please review our shipping policy for detailed information regarding processing times, costs, and the handling of international orders. All items are packed with the utmost care to ensure your purchase arrives in optimal condition.

1. Order Processing Times

Orders are typically processed within 1-5 business days (Monday through Friday, excluding weekends and holidays). Once your order is processed, you will receive a confirmation email containing tracking/shipping information to monitor the progress of your shipment.

2. Shipping Rates and Delivery Times

• Shipping Costs: Shipping charges are calculated at checkout based on the destination, weight, and dimensions of your items.
• Delivery Times: Estimated delivery times vary depending on the destination country.

3. International Shipping

• Import Taxes, Customs Duties, and Fees: Recipients of international shipments are responsible for any applicable import taxes, customs duties, and fees, which are imposed once the shipment reaches the destination country. These charges are non-refundable and must be fulfilled by the recipient.
• Customs Delays: Customs clearance times differ by country and may extend beyond our estimated delivery times. For more specific information, please contact your local customs office.
• Refused Shipments: If an order is refused due to customs fees or import taxes, the original shipping charges and any additional return shipping costs are non-refundable.

4. Order Issues: Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact our customer service team immediately for assistance. We are committed to resolving such issues promptly.

5. Return Shipping Costs

• Return shipping costs are the responsibility of the customer, except in cases where items arrive damaged, defective, or incorrect.
• Original shipping charges are non-refundable, including for orders refused at customs or returned for any reason.

We generally discourage return shipping due to the fragile nature of our products, which are primarily made from materials such as ceramic, wood, and bronze. While all items are securely packed, these delicate materials may still sustain damage during transit due to mishandling. If your item is damaged during its journey, the best course of action is to request a replacement. We will make every effort to accommodate your request, subject to stock availability. Please be aware that, as all our products are handmade, no two items are exactly alike.

For any questions or additional assistance, please contact us at info@loroblonyo.com or [Customer Service Phone Number]. Thank you for choosing Pondok Loro Blonyo Arts and Living!